Raymond, NH -
MarHal gave us this review on 07/01/11. Dates of Stay: 6/11-7/11. Will You Return? No. What did you camp in? Pop-up Trailer
What stood out? The RUDE staff! We'd camped here before and had encounters with a few of the staff (store and security) but the management was responsive and polite. We booked a lot for the 4th of July weekend weeks ago. When we called the week prior to confirm the reservation and lot, we were told we were 'behind the laundry building'. Having camped there, we expected to be IN the campground and on a campsite. When we showed up, the 'site' was outside the campground itself (security gate was further along), right across from the highway, surrounded by concrete roads on 3 sides with the laundry facility and propane tank on one side and a dumpster on another. The 'site' (and I use the term loosely) had no fire pit, shade, or privacy (everyone used the area to walk between the store and ice cream/rec center). To make matters worse, when we approached the 'management' (again, a term I use loosely), she was less than helpful or concerned and downright RUDE. We then had to spend HOURS on the phone trying to cancel/refund our money as no one had the authority to do so. It is one thing for a campground to have an 'overflow' field but this wasn't anything more than lot with a picnic table.
Owners and Staff: In the past the store clerk and security guard were outright rude but at least the management was professional and responsive. This year, the store clerk (yet another one) was rude, the management totally lacking in professionalism and responsiveness, and the staff that we saw, less than professional (at one point one came in and snapped a toy or something at the 'manager' as we were in the middle of a heated conversation).
Camp landscaping and surroundings: We wouldn't know as the 'site' they assigned us wasn't even within the campground yet they felt this was acceptable. The campground itself is on a highway and while you still can hear some noise at night from the highway, this 'site' was practically next to the highway. I was overly concerned about the safety of my children (and possessions as our stuff was out in the open, before security so anyone off the highway could gain access to it).
Good sites: Bad sites: What the 'management' calls the 'overflow 1' site - a make-shift grass lot that is surrounded by concrete, not a tree on it, no fire pit, and used as a cut through by everyone./p>
Campsite Descriptions: If you are still interested in booking here, be sure to confirm your reservation directly with the campground (NOT Morgan) and secure a campsite assignment when making reservations.
Last comments: Even though our negative experience was as a result of booking through Morgan reservation system, the management was totally lacking in professionalism and responsiveness. With so many campgrounds wanting your business, avoid this one if possible.
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